Widerrufsrecht

 

At info@shopakiraa.shop, we want our customers to shop with confidence. This Return and Refund Policy explains your rights and the procedures applicable to returns, withdrawals, refunds, damaged or defective products, and incorrect orders.

This policy applies to purchases made through info@shopakiraa.shop and is intended to operate in accordance with applicable German and European Union consumer protection laws.

1. Statutory 14-Day Right of Withdrawal

If you are a consumer located in Germany or another country within the European Union or European Economic Area, you generally have the statutory right to withdraw from an online purchase within 14 days without giving any reason.

For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order contains several goods delivered separately, the withdrawal period begins when you, or a third party designated by you other than the carrier, receives the final item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by means of a clear statement before the 14-day withdrawal period expires.

You may contact us at:

Email: info@info@shopakiraa.shop

You do not have to provide a reason for exercising your statutory right of withdrawal.

2. Returning Goods After Withdrawal

After informing us that you are exercising your right of withdrawal, you must return the affected goods without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.

Please contact us at info@info@shopakiraa.shop before sending a return so that we can provide the appropriate return instructions.

Customers are responsible for ensuring that returned products are packaged securely to reduce the risk of damage during transportation.

We recommend retaining your shipping receipt and tracking information until your return has been completed and your refund has been processed.

3. Condition of Returned Products

Your statutory right of withdrawal allows you to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to what would normally be permitted when examining goods in a physical store.

You may be responsible for any reduction in the value of returned goods resulting from handling that goes beyond what is reasonably necessary to inspect their nature, characteristics, and functioning.

Where possible, products should be returned with their original packaging, labels, accessories, manuals, and other components supplied with the product. However, the absence of original packaging does not automatically remove statutory consumer rights.

4. Return Shipping Costs

If you exercise your statutory right of withdrawal because you have changed your mind and the product is not defective, damaged, or incorrect, you are responsible for the direct cost of returning the goods, unless we expressly agree otherwise.

If a product is defective, damaged upon arrival, or materially different from the product ordered, please contact us at info@info@shopakiraa.shop before returning it.

Where we are legally responsible for a defective or incorrect product, reasonable return shipping costs will be borne by info@shopakiraa.shop in accordance with applicable law.

Please do not send returns on a cash-on-delivery basis unless we have expressly agreed to this in advance.

5. Refunds Following a Withdrawal

If you validly exercise your statutory right of withdrawal, we will reimburse payments received from you for the affected purchase, including the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method, such as express or premium shipping, we are not required to refund the additional amount exceeding the cost of our least expensive standard delivery option.

Refunds will be made without undue delay and no later than 14 days after the date on which we receive your withdrawal notice.

However, for purchases of physical goods, we may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

Unless expressly agreed otherwise, refunds will be issued using the same payment method used for the original transaction.

You will not be charged an additional fee by us solely for receiving an eligible refund.

The time required for a refund to appear in your account after we issue it may depend on your bank, card issuer, payment provider, or other financial institution.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at info@info@shopakiraa.shop as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the problem;

• Photographs or other reasonable evidence showing the damage, defect, or incorrect item, where appropriate.

We will review the information provided and determine the appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction, reimbursement, or another remedy required by applicable law.

Nothing in this Return and Refund Policy limits or excludes any statutory rights that consumers have in relation to defective or non-conforming goods.

7. Items Excluded From the Statutory Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods where an exception is permitted by applicable law.

Depending on the nature of the products sold, exceptions may include:

• Goods made according to the consumer's specifications or clearly personalized for the consumer;

• Goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed;

• Goods that, after delivery, have been inseparably mixed with other goods because of their nature;

• Other products or services for which applicable German or European Union law expressly excludes the statutory right of withdrawal.

Any statutory exception will only be applied where the legal requirements for that exception are satisfied.

8. Sale and Discounted Products

The fact that a product was purchased during a promotion, clearance event, or at a discounted price does not by itself remove any statutory withdrawal or defect rights available to consumers under applicable law.

Where a statutory right of withdrawal applies, eligible discounted products may therefore also be returned in accordance with this policy.

9. Exchanges

We do not guarantee direct product exchanges.

If you wish to obtain a different product, size, color, or variation, you may contact us at info@info@shopakiraa.shop for assistance.

Where appropriate, you may return an eligible product in accordance with this policy and place a separate order for the desired replacement product.

This exchange procedure does not restrict your statutory consumer rights.

10. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.

If you wish to withdraw from your purchase, you should clearly communicate your decision to us at info@info@shopakiraa.shop.

Additional costs caused by an unjustified refusal of delivery or failure to collect a parcel may be deducted or charged where permitted by applicable law.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible at info@info@shopakiraa.shop.

Any additional shipping costs resulting from incorrect customer-provided delivery information may be charged to the customer where permitted by applicable law.

This provision does not affect your statutory rights where a delivery problem is attributable to us or to a carrier for whom we are legally responsible.

12. Refunds for Lost Shipments

If your order has not arrived within the expected delivery period, please contact us at info@info@shopakiraa.shop.

We may investigate the shipment with the relevant carrier before determining whether the parcel is delayed or lost.

If the shipment is confirmed as lost and we remain legally responsible for delivery, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

13. Statutory Rights for Defective Goods

This Return and Refund Policy is separate from your statutory rights concerning defective or non-conforming goods.

Consumers purchasing goods in Germany benefit from mandatory statutory consumer protection rights. Nothing in this policy is intended to exclude, restrict, or replace those rights.

Where there is any conflict between this policy and mandatory German or European Union consumer law, the mandatory legal provisions will apply.

14. Withdrawal Notification

To exercise your right of withdrawal, you may send us a clear statement containing information such as:

Subject: Withdrawal From Purchase

I hereby give notice that I withdraw from my contract for the purchase of the goods identified below.

Order number:
Product(s) concerned:
Order date:
Date received:
Customer name:
Customer address:
Date of withdrawal:

This wording is provided for convenience only. Use of this exact format is not required in order to exercise a statutory right of withdrawal.

Withdrawal notices should be sent to:

info@shopakiraa.shop
Email: info@info@shopakiraa.shop

15. Contact Us

If you have questions about a return, refund, withdrawal, defective item, or this Return and Refund Policy, please contact us:

info@shopakiraa.shop
Email: info@info@shopakiraa.shop

We will review return and refund requests in accordance with this policy and applicable German and European Union consumer protection laws.

16. Mandatory Consumer Protection Law

Nothing contained in this Return and Refund Policy is intended to waive, restrict, or exclude any mandatory rights granted to consumers under German or European Union law.

If any provision of this policy conflicts with mandatory applicable consumer protection legislation, the mandatory legal provision will prevail.