Versand

 

This Shipping, Returns and Refund Policy applies to orders placed through info@shopakiraa.shop. It explains our shipping methods, delivery times, order processing, delayed or lost shipments, damaged deliveries, returns, withdrawals, and refunds.

Our store offers women's fashion clothing, including dresses, mini skirts, fashion jeans, short skirts, slim-fit trousers, and other women's apparel.

This policy is intended to operate in accordance with applicable German and European Union consumer protection laws. Nothing in this policy limits any mandatory statutory rights available to consumers.

1. Shipping Cost

We provide FREE STANDARD SHIPPING on all orders placed through info@shopakiraa.shop.

There is no minimum purchase amount required to qualify for free standard shipping.

Customers will not be charged a standard shipping fee at checkout.

2. Estimated Delivery Time

Our estimated standard delivery time is:

15–20 days

The estimated delivery period begins after your order has been successfully confirmed and accepted for processing.

Delivery estimates may be affected by circumstances including carrier delays, high order volumes, public holidays, severe weather, customs procedures where applicable, transportation disruption, incorrect delivery information, or other circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the stated delivery timeframe.

The stated delivery estimate does not restrict any mandatory rights you may have under German or European Union consumer law if delivery is delayed.

3. Order Processing

After you place an order, we may perform normal order-processing procedures, including:

• Payment authorization;

• Fraud and security checks;

• Verification of order information;

• Product preparation;

• Packaging;

• Transfer of the parcel to the shipping carrier.

Once your order has been prepared for shipment, you may receive a shipping confirmation containing tracking information where tracking is available.

4. Shipping Destinations

Orders are shipped to the delivery address provided by the customer during checkout.

Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, street information, postal code, city, and other information necessary for successful delivery.

If you discover an error in your shipping information, contact us as soon as possible at:

Email: info@info@shopakiraa.shop

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

5. Order Tracking

Where tracking is available for an order, tracking information may be provided after shipment.

Tracking information can sometimes take additional time to update after the carrier receives the parcel.

A lack of an immediate tracking update does not necessarily mean that the parcel has not been shipped.

If your tracking information has not updated for an unusually long period, contact us at info@info@shopakiraa.shop.

6. Delivery Attempts

Customers should ensure that someone can receive the parcel where necessary and should follow any delivery instructions or collection notices provided by the carrier.

If delivery cannot be completed, the carrier may:

• Attempt delivery again;

• Leave the parcel at an authorized collection point;

• Provide collection instructions;

• Return the parcel to the sender.

If a parcel is returned because the customer provided an incorrect address, repeatedly failed to accept delivery, or failed to collect the parcel, any resulting costs may be charged or deducted from a refund where permitted by law.

This does not affect your statutory rights where the failed delivery is attributable to us or a carrier for whom we are legally responsible.

7. Delayed Deliveries

Our estimated delivery time is 15–20 days.

Occasionally, delivery may take longer because of circumstances that cannot reasonably be avoided.

If your order has not arrived within the stated delivery period, please contact us at:

info@info@shopakiraa.shop

We will review the status of the shipment and, where appropriate, contact the carrier.

If delivery does not occur within the agreed period, consumers retain all rights available under applicable German and European Union consumer law, including applicable rights relating to additional delivery periods, cancellation, and reimbursement.

8. Lost Packages

If you believe that your parcel has been lost, contact us at info@info@shopakiraa.shop.

We may investigate the shipment with the carrier before determining whether it has been lost.

If an order is confirmed as lost before delivery to the customer and we remain legally responsible for delivery, we will provide an appropriate remedy, which may include:

• Reshipment of the order; or

• A refund of the amount paid.

The appropriate remedy will be determined in accordance with applicable law and the circumstances of the order.

9. Risk During Shipping

For consumer orders, responsibility for loss or damage during transportation remains allocated in accordance with mandatory German and European Union consumer law.

Where we arrange delivery using a carrier offered by us, customers are not required to bear the risk of accidental loss or damage merely because the parcel has been transferred to that carrier.

This provision does not affect special legal rules that may apply where a customer independently instructs a carrier that was not offered by us.

10. Damaged Packages

Please inspect your order after receiving it.

If the parcel or product arrives damaged, contact us as soon as reasonably possible at:

info@info@shopakiraa.shop

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs of the damaged item;

• Clear photographs of the shipping packaging where relevant.

Photographs help us investigate shipping damage and resolve the issue more efficiently.

We may provide repair, replacement, refund, price reduction, or another remedy where required or appropriate under applicable law.

11. Incorrect or Missing Items

If you receive an incorrect product, incorrect size or variation, or your order is missing an item, contact:

info@info@shopakiraa.shop

Please include your order number and details of the problem.

Where the error is attributable to us, we will provide an appropriate remedy without improperly limiting your statutory rights.

12. Statutory 14-Day Right of Withdrawal

Consumers in Germany and other eligible European Union or European Economic Area countries generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

If multiple goods from a single order are delivered separately, the applicable withdrawal period begins in accordance with the statutory rules governing the relevant delivery.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

Send your withdrawal request to:

Email: info@info@shopakiraa.shop

You are not required to provide a reason for exercising a valid statutory withdrawal right.

13. Return Deadline After Withdrawal

After informing us that you are exercising your statutory right of withdrawal, you must send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal, where applicable under law.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Do not send a return to an address obtained from a shipping label or parcel without first receiving return instructions, because return processing locations may differ from shipment-origin locations.

14. Return Conditions

For clothing returns, customers may inspect and try on products only to the extent reasonably necessary to determine their nature, characteristics, size, fit, and functioning.

Returned clothing should, where reasonably possible, be:

• Clean;

• Unwashed;

• Unaltered;

• Free from avoidable stains;

• Free from avoidable odors;

• Free from damage caused after delivery;

• Returned with included accessories and components.

Original packaging and tags should be included where reasonably possible.

The absence of original packaging or tags does not automatically eliminate a statutory withdrawal right.

However, where a consumer handles a product beyond what is reasonably necessary to establish its nature, characteristics, and functioning, the consumer may be responsible for an applicable reduction in value as permitted by law.

15. Clothing That Has Been Worn

Trying on clothing in a manner comparable to examining it in a physical retail store does not automatically make it ineligible for withdrawal.

However, clothing that has been extensively worn, washed, altered, damaged, stained, contaminated, or otherwise handled beyond what is reasonably necessary for inspection may have suffered a reduction in value.

Any deduction for diminished value will only be made where permitted by applicable law and will reflect the circumstances of the returned product.

16. Return Shipping Costs

For a return made solely because you changed your mind and validly exercised your statutory right of withdrawal, you are responsible for the direct cost of returning the goods, unless we expressly agree otherwise.

If an item is defective, damaged upon delivery, incorrect, or otherwise non-conforming and we are legally responsible for the problem, reasonable return shipping costs will be handled by us where required by applicable law.

Please contact us before returning a defective or incorrect product.

17. Return Packaging

Customers should package returned clothing securely to prevent avoidable damage during transportation.

Where reasonably possible, use suitable protective packaging and retain proof of shipment until the return has been completed.

We recommend using a shipping service that provides tracking, particularly for higher-value returns.

18. Non-Returnable Items and Statutory Exceptions

Certain products may be excluded from the statutory right of withdrawal where an exception is specifically permitted by applicable law.

Examples can include:

• Products made according to the customer's specifications;

• Clearly personalized products;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons after their seal has been removed;

• Goods that deteriorate or expire rapidly;

• Other products expressly excluded from the statutory withdrawal right by applicable law.

An exception will only be applied where the relevant legal requirements are satisfied.

Ordinary women's clothing is not automatically excluded from statutory withdrawal rights merely because it is clothing.

19. Sale and Promotional Items

Items purchased during a sale, promotion, or discount campaign remain subject to applicable statutory consumer rights.

A reduced price does not by itself remove a consumer's statutory right of withdrawal or statutory rights concerning defective goods.

20. Exchanges

We do not guarantee direct exchanges for another size, color, style, or product.

If you would like another item, contact us at:

info@info@shopakiraa.shop

Where appropriate, you may return an eligible item in accordance with this policy and place a new order for the preferred product.

This procedure does not restrict statutory rights relating to defective or incorrect goods.

21. Refunds After Withdrawal

If you validly exercise your statutory right of withdrawal, we will reimburse eligible payments in accordance with applicable law.

The refund will include the original delivery costs up to the amount of the least expensive standard delivery method offered by us, where applicable.

Because info@shopakiraa.shop provides free standard shipping on all orders, there is normally no standard outbound shipping charge to reimburse.

If an optional premium or additional delivery service has been purchased, additional costs exceeding the standard delivery method do not have to be reimbursed where applicable law permits.

22. Refund Timeframe

Eligible statutory withdrawal refunds will be issued without undue delay and within the legally required timeframe.

Where applicable, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide evidence that the goods have been sent back,

whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and legally permitted.

23. Refund Processing by Banks and Payment Providers

After we issue a refund, additional processing time may be required by your bank, credit card provider, payment processor, or other financial institution before the funds appear in your account.

These external processing times are controlled by the relevant payment provider.

24. Defective or Non-Conforming Clothing

Your statutory rights regarding defective or non-conforming products are separate from the statutory right of withdrawal.

Examples of possible clothing defects may include:

• Significant manufacturing defects;

• Incorrectly sewn components;

• Material defects;

• Broken fasteners or zippers existing at delivery;

• Products that materially differ from the ordered product;

• Incorrect items supplied;

• Other failures to satisfy applicable contractual or statutory conformity requirements.

If you receive a product that you believe is defective or non-conforming, contact us at:

info@info@shopakiraa.shop

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, termination of the contract, refund, or another legally required remedy.

25. Incorrect Size Ordered by Customer

Customers should review available product descriptions and sizing information before placing an order.

If you order the wrong size but the product supplied correctly matches the size ordered, the item may still be returned where you have a statutory or other applicable return right.

Such a return is generally treated as a change-of-mind return rather than a product defect.

26. Refused Deliveries

Simply refusing delivery does not necessarily constitute a valid declaration of withdrawal.

If you wish to exercise your statutory withdrawal right, you should clearly communicate your decision to us at:

info@info@shopakiraa.shop

This helps ensure that your request is properly recorded and processed.

27. Orders Returned to Sender

A parcel may be returned to the sender because of:

• An incorrect or incomplete address;

• Failed delivery attempts;

• Failure to collect the parcel;

• Delivery restrictions;

• Other carrier-related reasons.

If an order is returned to sender, contact us so that we can determine the appropriate next steps.

Any additional costs resulting solely from incorrect information or unjustified failure to accept delivery may be charged or deducted where legally permitted.

28. Order Cancellations Before Shipment

If you wish to cancel an order before it is shipped, contact us as soon as possible at:

info@info@shopakiraa.shop

We will attempt to process the cancellation where operationally possible.

We cannot guarantee that an order can be stopped once processing or shipment has progressed.

The inability to stop shipment does not remove any statutory withdrawal right that applies after delivery.

29. Customs, Duties, and Cross-Border Shipments

Where an order is delivered across national borders, customs procedures may affect transportation times.

Any taxes, duties, import charges, or customs obligations will be handled in accordance with the information presented to the customer during the purchasing process and applicable law.

We will not impose undisclosed mandatory charges after a customer has placed an order where such disclosure is required by law.

30. Delivery Address Changes

If you need to change your delivery address, contact us immediately at:

info@info@shopakiraa.shop

If an order has not yet entered shipment processing, we may be able to update the address.

Once a parcel has been handed to the carrier, an address change may no longer be possible.

31. Customer Responsibility

Customers are responsible for:

• Providing accurate contact information;

• Providing a complete delivery address;

• Monitoring tracking information where available;

• Responding to reasonable carrier delivery requests;

• Collecting parcels from designated collection locations when required;

• Contacting us promptly if there is a problem with an order.

These responsibilities do not transfer to consumers any risk or legal obligation that mandatory consumer law places on the trader.

32. Fraudulent Return Activity

We may investigate suspected fraudulent, abusive, or manipulated return requests.

This may include situations involving:

• Substitution of products;

• Deliberate product damage;

• False claims that goods were not received;

• Return of products different from those purchased;

• Other fraudulent activity.

We may refuse fraudulent claims where permitted by law.

This provision does not restrict legitimate statutory rights.

33. Mandatory Consumer Rights

Nothing in this Shipping, Returns and Refund Policy is intended to exclude, waive, or restrict mandatory rights available under German or European Union consumer protection law.

Where a provision of this policy conflicts with mandatory law, the mandatory legal rule will prevail.

34. Contact Us

For questions concerning shipping, tracking, delivery delays, damaged packages, returns, withdrawals, exchanges, or refunds, contact:

info@shopakiraa.shop
Email: info@info@shopakiraa.shop

We will review customer requests and provide assistance in accordance with this policy and applicable German and European Union consumer protection law.